Shalom Estipona

I’m an Office Manager/HR Manager who builds smooth day-to-day operations by leading people, tightening workflows, and keeping performance measurable. In my current role, I oversee administrative and operational functions to ensure efficiency, accountability, and reliable service delivery across departments.

I lead staff supervision and coaching for therapists, interns, contractors, and administrative teams—driving protocol compliance through daily huddles, weekly meetings, and operational audits. I also manage scheduling audits, documentation alerts, discharge processes, and operational tracking tools to protect accuracy and compliance, including HIPAA-compliant documentation.

My HR and people work spans recruitment, hiring, onboarding, and ongoing training. I manage candidate tracking and interview coordination, oversee employee timekeeping and payroll processing, and provide executive-level administrative support to the CEO for confidential priority tasks.

Earlier in my career, I progressed through operations leadership roles (Team Leader, Operations Manager, and Operations Associate Director), where I implemented and modified program processes, led cross-department collaboration, and created performance incentive plans. I’m known for turning operational feedback into practical improvements—growing teams, improving customer experience metrics, and strengthening retention through leadership development.