Open to opportunities

Shalom Adesina

@shalomadesina

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Customer service and financial analyst with 6+ years delivering client-focused portfolio support.

Nigeria

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What I'm looking for

I seek a client-focused role where I can apply financial analysis and CRM expertise to improve client outcomes, collaborate cross-functionally, and grow into greater responsibility.

I am a dedicated customer service professional and financial analyst with over six years' experience in client relationship management, portfolio support, and financial data maintenance. I have served as a primary client contact, resolved complex inquiries, and delivered personalized reports and insights to help clients make informed financial decisions.

My background includes improving service efficiency, collaborating across teams to implement solutions, and streamlining feedback systems to boost satisfaction. I bring strong communication, analytical thinking, attention to detail, and a proactive approach to problem-solving, with a passion for creating exceptional client experiences.

Experience

Work history, roles, and key accomplishments

Current

Financial Analyst / Client Support

Current

Nas_Capital

Jan 2022 - Present (4 years)

Served as primary client contact, resolving inquiries and managing accurate financial data for multiple portfolios while delivering personalized reports and insights to support client decision-making.

Client Relationship Management Financial Reporting Portfolio Management CRM Data Analysis Communication Problem Solving Microsoft Office

Graduate Trainee - Customer & Operations

Aived

Jan 2021 - Jan 2022 (1 year)

Handled customer queries and documentation, coordinated cross-departmental operations to meet client expectations, and helped streamline feedback reporting to improve service delivery.