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Michael Apeleokha

@michaelapeleokha

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Dedicated customer support associate with 3+ years of experience.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer-centricity, and encourages collaboration.

I am a committed Customer Support Associate with over three years of experience in delivering exceptional service and building strong client relationships. My expertise lies in transforming complex challenges into seamless solutions, ensuring customer satisfaction through effective communication and problem-solving. I thrive in dynamic environments where I can leverage my analytical skills to enhance user experiences and drive customer success.

At Renmoney MFB, I successfully reduced client onboarding time by 20% and significantly improved our customer satisfaction score from 75% to 90% through data analysis and process optimization. My proactive approach to communication and cross-functional collaboration has led to a 15% reduction in client issues, showcasing my ability to foster teamwork and enhance product offerings. I am passionate about creating positive customer interactions and ensuring that every user leaves with a smile.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Renmoney MFB

Jan 2022 - Present (3 years 4 months)

As a Customer Support Associate, I optimized client onboarding processes, reducing onboarding time by 20%. I improved customer satisfaction scores from 75% to 90% through data analysis and proactive communication, while fostering cross-functional collaboration to enhance service delivery.

Customer Success Management Data Analysis CRM Tools Cross Functional Collaboration Problem Solving Onboarding Technical Proficiency Relationship Building Communication Skills

Customer Service Associate

Access Bank Plc

Aug 2020 - Apr 2022 (1 year 8 months)

In my role as a Customer Service Associate, I managed customer inquiries through email and chat, achieving a 65% increase in first-contact resolution. I handled account management tasks and ensured timely support, enhancing customer relationships and satisfaction.