Shabnam Shaikh

Oversees end-to-end project delivery for print and digital initiatives, ensuring alignment with client vision, budget, and quality standards. Manages project risks and builds strong stakeholder relationships while leading cross-functional teams to optimize workflows and enhance client satisfaction.

Directed a content studio generating $30 million in annual revenue, overseeing graphic design, print production, and digital marketing strategies. Managed client relationships and internal SLAs while leading a Business Intelligence team for data analysis and visualization.

Oversaw operational and service delivery across multiple regions, conducting performance reviews and managing project milestones. Implemented project management methodologies and risk management strategies to optimize performance.

Supervised delivery operations, optimizing processes to meet SLAs and KPIs. Mentored emerging leaders and led improvement initiatives for long-term business impact.

Managed service level agreements and performance appraisals while handling escalations. Streamlined workflows using Six Sigma and Lean principles to enhance process efficiency.

Managed team performance to meet client KPIs and targets, implementing improvement initiatives and ensuring compliance with quality standards.

Conducted client discussions to enhance training programs and team performance while maintaining performance dashboards for transparency.

Completed a Bachelor of Commerce with a focus on Business Administration, gaining foundational knowledge in various aspects of business operations and management.