Shakthi Vel

Handle customer interaction and service coordination for a U.S.-based healthcare solutions account, processing service requests, following compliance protocols, and coordinating product retrieval while maintaining HIPAA-compliant documentation and timely follow-ups.

Led media and event production for church services and special events, managing visual presentations, LED wall displays, social media content, videography, livestreaming, video editing, and overall media workflow coordination.

Spearheaded a team verifying and validating B2B contact records to ensure high-quality, precise, and real-time market data, consistently exceeding accuracy benchmarks and improving client decision-making.

Conducted meticulous verification and validation of global B2B contact records, delivering precise and up-to-date market data and contributing to process improvements and task simplification.

Handled incoming customer calls to take orders, troubleshoot issues, manage complaints, and provide information for telecom products and services for U.S. customers, ensuring strong customer connections and issue resolution.

Conducted outbound B2B calls to validate and cross-reference database information, ensuring accuracy and reliability of lead and contact records.

Diploma in Mechanical Engineering completed at NLPT College.

Completed Higher Secondary School Certificate (HSSC) at The Nilgiris Public School.