Shakir Hussain Malik

I’m a customer-centric professional with over 3 years of hands-on experience in content moderation and international customer support across social media, advertising, and live-stream platforms. I’m known for managing complex escalations, engaging with global clients, and mentoring team members to uphold service excellence.

Currently, as a Quality Assurance Analyst (Global Market), I align daily expectations with clients, track performance metrics like accuracy, speed, and consistency, and turn quality data into reports that highlight trends, risks, and improvement areas. I train internal teams on guidelines, review labeled data for accuracy and quality, localize moderation or labeling policies for regional needs, and handle appeals and edge cases through detailed analysis and feedback.

In my previous content moderator roles, I evaluated online social media, live stream, and advertising content against company policy and guidelines, reviewing images and text-based content using client tools to ensure compliance. I supported global client complaints, responded to users with professionalism and clarity, maintained high-quality deliverables in daily workflows, and achieved consistent KPI performance and top-performer recognition while handling legal compliance removals when needed.

Before transitioning fully into this space, I worked as a Professional Tutor in Kashmir, creating customized lesson plans and study material across business and technical subjects. I bring a structured, improvement-minded approach to every interaction—blending clear communication, policy understanding, and continuous quality enhancement.