Dian Retno Anggraini

I am a passionate, results-driven senior quality analyst with over five years' experience in content moderation, customer service, and language tutoring. I excel at auditing content, producing insightful quality reports, and identifying training opportunities to close knowledge gaps.

At Cognizant in Kuala Lumpur I led quality initiatives for Indonesian and Malaysian markets, maintained team KPIs and TAT, and delivered weekly and monthly dashboards to management and clients. I have also supported customer service, inbound/outbound sales, and program coordination roles across BPO and government environments.

My background in French language (BA) and hands-on tutoring experience complement strong communication, data reporting, and planning skills. I thrive in fast-paced, multicultural teams and focus on measurable quality improvements and stakeholder alignment.