ATAye TzKyaw
@ayetzkyaw
Quality assurance analyst with international experience and multilingual skills.
MalaysiaWhat I'm looking for
I am a quality assurance analyst currently based in Malaysia, with a rich background in international environments, having worked in four different countries. My fluency in Japanese, English, and Burmese allows me to communicate effectively across diverse teams and cultures. I specialize in quality assurance, focusing on enhancing customer service and compliance within organizations.
At Teleperformance Malaysia, I have honed my skills in auditing, analyzing root causes, and conducting feedback sessions that drive improvements in customer satisfaction. My experience spans various roles, including content moderation and digital marketing, where I developed strategies that increased brand awareness and ensured adherence to community guidelines. I am passionate about fostering a culture of excellence and continuous improvement in every team I work with.
Experience
Work history, roles, and key accomplishments
QA Analyst (Customer Service)
Teleperformance Malaysia
Mar 2021 - Present (4 years 3 months)
Currently auditing sampling cases and educating agents on best practices to ensure accuracy. Responsible for enforcing compliance policies and conducting QA feedback sessions for new hires while analyzing customer satisfaction surveys.
Content Moderator
Teleperformance Malaysia
Mar 2021 - Nov 2021 (8 months)
Reviewed client submissions against platform parameters, provided positive feedback to clients, and enforced community guidelines by addressing violations.
QA Analyst (Content Moderation)
Teleperformance Malaysia
Mar 2021 - Nov 2021 (8 months)
Monitored sampling queues for accuracy, generated scorecard reports, and collaborated with teams to develop policies. Conducted QA talks for new hires and streamlined processes by resolving root causes.
Digital Marketing Executive
Gorgov Advertising Agency
Developed content marketing strategies across media channels to enhance brand awareness and engagement.
Translator
Green Sun Corporation
Translated and proofread documents, ensuring accuracy and compliance with acceptable error levels.
Advertising Account Executive
Ogilvy
Conducted market trend analysis and collaborated with creative teams to produce product and brand campaign concepts, while negotiating contracts and preparing pitch decks.
Education
Degrees, certifications, and relevant coursework
Yangon University of Foreign Languages
Bachelor of Arts, Japanese
University of Yangon
Post Graduate Diploma, Political Science
Institute of Commercial Management
Diploma, Business Management & Administration
SEAMEO Chat
Diploma, English Language Proficiency
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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