Shakira Johnson

I’m a detail-oriented administrative assistant and customer support professional with 3+ years of experience supporting daily office operations, client communications, and documentation workflows. I handle records, scheduling, email/calendar management, and invoice processing with a strong focus on accuracy and follow-through.

I manage CRM and customer interactions using tools like Microsoft Dynamics 365, Zendesk, and Freshdesk, while maintaining high-quality data through precise record updates. I also support payment documentation and outbound email outreach (cold emailing and follow-ups) to drive interest and coordinate next steps.

In hybrid/remote environments, I collaborate effectively with teams using Microsoft Teams, Zoom, and Google Meet. From customer collections to high-volume catering operations where I upheld HACCP and sanitation compliance, I bring reliability, problem-solving, and multitasking to every role.