Open to opportunities

Tayala Shepherd

@tayalashepherd

Message

Customer support specialist delivering data accuracy, strong client relationships, and process improvements.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can improve processes, support clients, train staff, and grow into greater responsibility.

I am a motivated customer support specialist with strong data entry and analytical thinking skills, known for building lasting client relationships and improving support processes.

I have experience reducing response times, performing quality control, managing stock and schedules, and negotiating with suppliers to resolve customer issues.

I train new staff, support cross-departmental efforts, and consistently prioritize attention to detail while learning quickly to drive customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Gutzmore Concepts

May 2024 - Present (1 year 5 months)

Assisted customers with purchasing decisions and product issues, streamlined support processes to reduce response times, and trained new support staff to improve resolution efficiency and customer satisfaction.

Customer Support Inventory Management Quality Control Training Scheduling Communication

Account Executive

Gutzmore Concepts

May 2023 - May 2024 (1 year)

Onboarded new clients and managed multiple accounts, building relationships with key decision-makers to boost client satisfaction and drive revenue growth.

Account Management Onboarding Relationship Building Revenue Growth Confidentiality Administrative Support Communication

Data Entry Clerk

5 Spiced!

Aug 2020 - Jan 2023 (2 years 5 months)

Maintained and created records, scanned and archived documents, and corrected data errors to ensure data integrity while meeting tight deadlines; achieved 40 WPM typing speed.