Tayala Shepherd

Conducted 80–100 outbound calls daily, engaging prospects and initiating sales conversations and booked an average of 3–4 qualified meetings per week, supporting pipeline growth and revenue
opportunities. Managed follow-ups and maintain accurate records using HubSpot CRM and collaborated with internal teams to support smooth client handoff and onboarding

Assisted customers with purchasing decisions and product issues, streamlined support processes to reduce response times, and trained new support staff to improve resolution efficiency and customer satisfaction while supporting other departments when necessary.

Onboarded new clients and managed multiple accounts, building relationships with key decision-makers to boost client satisfaction and drive revenue growth.

Processed and organized 100+ invoices, receipts, and quotations weekly, improving efficiency and
reducing administrative errors and supported daily administrative operations across 2 kitchen locations.
Supported 2–3 catering events per month, coordinating schedules, deliveries, and operational
details to keep time-sensitive activities running smoothly.

Completed a High School Diploma at Ardenne High School between 2014 and 2019, gaining foundational academic and interpersonal skills.