Shakeeya Norman

Coordinated clients’ daily schedules, appointments, transportation, and household tasks while maintaining accurate documentation and communicating with families and healthcare professionals. Provided medication reminders and companionship while supporting client dignity and independence.

Managed high-volume inbound customer calls, addressing billing questions, account updates, product/service concerns, and insurance-related issues. Documented interactions and resolutions in CRM systems, processed order entries, and followed HIPAA requirements to protect confidential information.

Performed quality inspections on automotive components to ensure safety and compliance standards were met. Identified and reported defects while following company procedures and safety regulations in a fast-paced manufacturing environment.

Supported assembly line production while meeting daily productivity goals. Performed product inspections to maintain quality control standards and collaborated with teammates and supervisors to resolve production issues.

Activities and societies: Medical Terminology; Patient Registration; Medical Billing & Claims; Insurance Verification; HIPAA Compliance; Administrative Office Procedures; Customer Service Communication.

Completed a Diploma in Medical Administrative Assistant with coursework in medical terminology, patient registration, medical billing and claims, and insurance verification. Trained in HIPAA compliance and administrative office procedures, including customer service communication.