At Revolut India Technologies, I investigated customer payment exceptions, chargebacks, and account alerts across SWIFT and domestic and cross-border payment rails. I communicated outcomes clearly and supported onboarding and account reviews.
I partnered with payment gateways, banking partners, and internal teams to resolve customer issues. I also contributed to SOP and process improvements that cut case turnaround time.
At FIS, I handled chargeback and payment dispute cases end-to-end, investigated payment failures, and maintained case documentation for quality and audit standards. I also performed quality checks on case files.
At TaskUs, I reviewed customer accounts and resolved customer and stakeholder queries. Across my roles, I’ve coached and mentored junior analysts and supported new-hire onboarding.
