Open to opportunities

Shaila Sharmin

@shailasharmin

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Key Account professional driving client success, retention, and revenue growth for global accounts.

Bangladesh

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What I'm looking for

I’m looking for a dynamic global environment where I can lead key accounts, strengthen customer relationships, reduce churn, and drive revenue expansion using sales operations, KPI reporting, and cross-functional collaboration with clear ownership and growth.

I’m a results-driven Key Account professional with 8+ years of experience across sales operations, client relationship management, and business growth. In my current role as Key Account Manager, I manage end-to-end relationships with international clients to ensure customer satisfaction, retention, and long-term expansion through consultative discussions, upselling, and cross-selling. I coordinate with sales, operations, and delivery teams to support onboarding and successful project execution, while staying proactive as the primary point of contact for key stakeholders.

Previously, I led senior sales efforts across international client accounts, managed CRM systems to track pipelines and performance metrics, and developed sales strategies to meet monthly and yearly targets. I also bring a strong customer lifecycle mindset from roles in marketing and customer relations—building integrated campaigns, supporting proposals/quotations and contract documentation, and using data analysis, KPI tracking, and forecasting to guide decision-making. I’m now focused on leveraging customer success and churn mitigation, stakeholder communication, and cross-functional collaboration to drive adoption, revenue growth, and operational efficiency in a dynamic global environment.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Riseup Labs

Aug 2024 - Present (1 year 11 months)

Manage end-to-end relationships with international clients to drive satisfaction, retention, and long-term account growth. Lead consultative discussions, account expansion, onboarding coordination, and churn-risk retention initiatives while tracking performance via CRM and reporting tools.

Key Account Management & Customer Success Client Lifecycle Management Upselling Cross Selling Client Onboarding Proposals Pricing Contract Management CRM Reporting Forecasting KPI Tracking Cross Functional Collaboration

Senior Executive-Sales

BJIT Limited

Sep 2021 - Jul 2024 (2 years 10 months)

Managed key international client accounts and maintained long-term business relationships. Developed and executed sales strategies, handled CRM pipeline tracking, prepared proposals/quotations/contracts, and coordinated cross-team delivery to meet targets.

Sales Strategy Key Account Management CRM Sales Pipeline Management Proposal Writing Quotations Contract Management Market Analysis Client Relationship Management Cross functional Coordination

Assistant Manager-Marketing

Subra Systems Limited

Dec 2019 - Sep 2021 (1 year 9 months)

In charge of marketing and sales team activities, including marketing planning and campaign execution to support brand awareness and customer engagement. Coordinated marketing-s and sales alignment, managed government tender documents, and produced marketing reports and ATL/BTL activities.

Team Leadership Sales Alignment Campaign Management Government Tender Documentation Proposal And Quotation Support ATL BTL Activities Brand Awareness Digital Marketing Marketing Reporting

Senior Executive

Ace Autos Pvt. Ltd

Jul 2019 - Dec 2019 (5 months)

Handled customer relation activities including managing Facebook page support and conducting follow-ups with existing and potential clients and vendors. Prepared purchase records and comparative statements, and supported client/vendor negotiation and presentation documentation.

Customer Relationship Management Comparative Statements Records Management Meeting Coordination Meeting Minutes

Marketing Executive

Dreamerz Lab Ltd.

Jan 2019 - Jun 2019 (5 months)

Supported lead follow-ups and sales growth by working with existing and potential customers. Planned and implemented marketing events and promotional activities, including digital/online marketing and flyer/poster-based campaigns.