AGAbdul Gaffar
@abdulgaffar
Key Account Manager driving AI-aligned sales and operational excellence.
BangladeshWhat I'm looking for
I am a Key Account Manager with deep experience in BPO and KPO environments, focused on client relationship management, cross-functional leadership, and data-driven decision making. I have led technical teams and driven performance-based outcomes while steering digital transformation initiatives.
At RiseupLabs I improved client satisfaction to 85%, contributed to a 20% revenue increase for accounts, implemented go-to-market automation for outbound sales, and adopted AI tools and agents to boost operational efficiency. Previously at Quantanite I directed daily operations, ran RCA and KPI processes, and strengthened client relationships through QBRs and timely delivery.
I bring a pragmatic, results-oriented approach to consultancy, onboarding, performance management, and AI-driven sales strategy, and I prioritize continuous improvement, clear stakeholder alignment, and measurable business value.
Experience
Work history, roles, and key accomplishments
Key Account Manager
RiseupLabs
Dec 2022 - Present (3 years)
Led cross-functional teams and improved client satisfaction to 85%, driving a 20% revenue increase through account growth and a go-to-market engine that automated outbound sales activities.
Project Supervisor, Senior Associate
Quantanite
May 2018 - Dec 2022 (4 years 7 months)
Directed daily team operations to improve productivity and quality, implemented RCA and performance reviews, and contributed operational insights during QBRs to support timely delivery of client requirements.
Education
Degrees, certifications, and relevant coursework
EUEast West University
Bachelor of Science, Computer Science and Engineering
2011 - 2018
Completed a Bachelor in Computer Science and Engineering (BSc.) at East West University from 2011 to 2018.
Saint Joseph Higher Secondary School
Higher Secondary Certificate, Higher Secondary Education
2009 - 2011
Completed Higher Secondary Certificate (HSC) at Saint Joseph Higher Secondary School from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Social media
Job categories
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