SIShaikh Imran
@shaikhimran
Experienced team lead with a background in customer service.
IndiaWhat I'm looking for
I am a Diploma Holder in Electrical Engineering from MSBTE, with a strong foundation in customer service and team leadership. My journey began at Accenture India, where I honed my skills as a Customer Service Executive for two years. This experience laid the groundwork for my subsequent role at Serco India, where I advanced to Team Lead, managing a team and ensuring high-quality service delivery.
Currently, I am a Team Lead at Integreon India, where I continue to develop my leadership abilities and focus on enhancing customer satisfaction. I am committed to continuous learning and improving my soft skills, which I believe are essential for success in any role. My technical skills include data visualization, machine learning, and effective communication, which I leverage to drive team performance and achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Team Lead
Integreon India
Jan 2020 - Present (5 years 5 months)
Currently leading a team, overseeing daily operations and ensuring project deadlines are met. Focusing on process improvement and team development to enhance overall productivity.
Team Lead Customer Service
Serco India
Jan 2017 - Present (8 years 5 months)
Led a team of customer service representatives, ensuring efficient operations and high-quality service delivery. Implemented training programs to enhance team performance and customer satisfaction.
Customer Service Executive
Accenture India
Jan 2015 - Present (10 years 5 months)
Provided exceptional customer service and resolved inquiries for a diverse client base. Maintained high customer satisfaction scores through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Government Polytechnic Solapur
Diploma, Electrical Engineering
Activities and societies: Completed Project on DIGITAL PHASE SELECTOR
Completed a Diploma in Electrical Engineering from MSBTE. Undertook a project on 'DIGITAL PHASE SELECTOR' through Government Polytechnic Solapur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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