@adityamahor
Team Leader at Starwalk who monitored delivery performance and maintained dashboards with analysis.
IndiaAt Starwalk, I monitored projects and transactions, answered client operations queries, and maintained delivery dashboards with analysis. I also worked to drive process performance against SLA deliverables.
Earlier, as a Team Leader at Magnum, I monitored delivery and supported team performance. At Tech Mahindra, I resolved escalated customer issues as a Subject Matter Expert and worked as a Customer Support Executive.
Work history, roles, and key accomplishments
Starwalk
Aug 2025 - Sep 2026 (1 year 1 month)
Motivated, developed, and mentored team members in a dynamic environment. Monitored projects and provided feedback to ensure SLA compliance and process performance.
Magnum
Sep 2023 - Oct 2024 (1 year 1 month)
Motivated, developed, and mentored team members in a dynamic environment. Monitored projects and provided feedback to ensure SLA compliance and process performance.
Resolved escalated customer issues and worked with upper management to improve satisfaction. Trained staff and enforced process policies and quality assurance measures.
Managed incoming calls, assessed customer needs, and provided accurate information. Handled complaints and maintained records of interactions.
Degrees, certifications, and relevant coursework
Master of Computer Application, Computer Application
Completed a Master's in Computer Application in 2021.
Bachelor of Computer Application, Computer Application
Completed a Bachelor's in Computer Application in 2018.
Intermediate
Completed Intermediate ISC in 2015.
High School
Completed High School from ICSE Board in 2013.
Software and tools used professionally
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