Open to opportunities

Shahzaib Waleed

@shahzaibwaleed

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Results-driven IT professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, offers growth opportunities, and values collaboration.

I am an IT professional with over 10 years of experience in system administration, IT support, networking, and data center operations. My career has been marked by a commitment to excellence and a passion for technology, which has driven me to achieve certifications in AWS, Cisco, Fortinet, and Juniper technologies. I have a proven track record of troubleshooting complex issues and providing user support, ensuring seamless operations in various IT environments.

Currently, I am working as an ITAD Technician and Data Center Engineer at Reverse Recycle Logistics, where I contribute to Amazon's sustainability initiatives through hardware recycling. My role involves testing and validating hardware components, managing inventory, and training peers to enhance operational efficiency. I am also pursuing DevOps training to expand my expertise in cloud automation and CI/CD practices, which I believe are essential for the future of IT.

Throughout my career, I have developed a diverse skill set that includes managing IT devices, resolving IT tickets, and supporting network infrastructure. I thrive in fast-paced environments and am dedicated to continuous learning and professional growth. I am eager to leverage my experience and skills to contribute to innovative projects and drive technological advancements in my next role.

Experience

Work history, roles, and key accomplishments

Current

ITAD Technician / Data Center Engineer

Current

Reverse Recycle Logistics (Amazon)

May 2024 - Present (1 year 2 months)

Tested and validated NICs and DIMMs using Linux systems. Contributed to Amazon's sustainability initiative via hardware recycling. Trained peers and provided support to reduce downtime.

Linux Hardware Testing Inventory Management WMS Troubleshooting

IT Service Desk

Lineage Logistics

Nov 2022 - Mar 2024 (1 year 4 months)

Resolved 15+ daily IT tickets using ServiceNow for M365, Exchange, Okta, Workday. Supported Zebra MC930, portable printers, and warehouse WMS systems. Provisioned user profiles and monitored networks with Aruba Central.

ServiceNow Exchange Okta Workday WMS Aruba Lansweeper Intune

IT Support Engineer

Amazon

May 2022 - Sep 2022 (4 months)

Managed IT devices and user onboarding in MEL5 and DVT3 warehouses. Installed and provisioned scanners and iPads for HR clock-in/out. Provided overnight support and monitored MDF system health.

User Onboarding MyStuff MGM CORPS Airwatch Printmon

IT Desk Support Level 2

OZ Minerals

Jan 2022 - Apr 2022 (3 months)

Provided remote assistance via Microsoft Teams to onsite and WFH users. Created user accounts and managed email via AD Manager. Used SCCM and Ivanti for remote installation and asset management.

Microsoft Teams Ads Manager SCCM ServiceNow Hardware Warranty

IT Field Engineer / Network Technician

Green Light Worldwide

Feb 2020 - Sep 2021 (1 year 7 months)

Installed EFTPOS and PIN pad devices across VIC for Woolworths and affiliates. Audited data centers and supported network equipment for Accucom. Executed site-wide network rollouts at 200+ locations in 50+ cities.

EFTPOS EIGRP OSPF BGP VLAN Wireshark

VSAT NOC Engineer

Supernet Limited

Aug 2015 - Dec 2015 (4 months)

Monitored VSAT SCPC & C-band networks using PRTG, MRTG, and NMS. Maintained GSM backhaul hub for Warid and Zong. Handled firmware updates, modem setups, and spectrum analysis.

C Band PRTG MRTG NMS Firmware

IT Trainee Engineer

Inbox Business Technologies

Nov 2014 - Mar 2015 (4 months)

Supported CDMA links and ATM equipment placement. Configured LAN devices, antivirus software, and Windows environments. Provided second-level help desk support and mail account setups.

CDMA ATM Equipment Anti Virus Software Windows Help Desk Support Mail Account Setup

Internee

Warid Telecom

May 2014 - Aug 2014 (3 months)

Performed RF drive/walk testing using TEMS and Lizard kits. Conducted indoor coverage testing and planned new cell sites. Generated post-test reports using MapInfo and log file analysis.

RF Testing Lizard Kits Indoor Coverage Testing Cell Site Planning MapInfo Log Analysis

Education

Degrees, certifications, and relevant coursework

Melbourne Institute of Technology

Master of Network Systems Engineering, Network Systems Engineering

2017 - 2019

Completed a Master's degree focusing on network systems engineering. Gained advanced knowledge in network design, implementation, and management.

Sir Syed University of Engineering and Technology

Bachelor of Science, Telecommunications Engineering

2010 - 2014

Obtained a Bachelor's degree in Telecommunications Engineering. Studied core concepts of telecommunications, including signal processing, network protocols, and wireless communication.

D.J Science College

Intermediate (Pre-Engineering), Pre-Engineering

2007 - 2009

Completed Intermediate education with a focus on Pre-Engineering subjects. Developed foundational knowledge in science and mathematics relevant to engineering disciplines.