Open to opportunities

Engeslen Paula

@engeslen_paula

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Lead Network IT Engineer delivering resilient enterprise connectivity, cloud security, and datacenter refreshes.

United States

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What I'm looking for

I’m looking to continue expanding my technical prowess with teams facing challenges or new projects, bringing a proactive, adaptable approach to network and cloud infrastructure, security, and datacenter reliability.

I’m a Lead IT Engineer focused on designing, configuring, implementing, managing, and supporting network environments across corporate, distribution, and retail operations. I collaborate on standards and architectural direction across on-prem and cloud, lead datacenter refresh initiatives, and respond through an on-call rotation for NOC and networking needs.

Across my background, I’ve driven SDWAN and security migrations, built redundancy and proactive issue resolution for on-prem and third-party carrier environments, and supported wireless remediation and RF tuning. I’ve also implemented cloud networking and traffic management using Azure services and Terraform, managed F5 load balancing and True Client IP, and worked as a Network & Telecom Manager leading teams and major site migrations.

Experience

Work history, roles, and key accomplishments

Lead IT Engineer - Network

Ulta Inc

Apr 2024 - Feb 2026 (1 year 10 months)

Designed, configured, implemented, managed, and supported Ulta’s network environments across corporate, distribution, and retail sites. Led network refresh initiatives, on-call NOC/datacenter support, troubleshooting with redundancy/alternate solutions, and internal RCA reporting.

Network Engineering Network Architecture Load Balancing Security Cisco ASA Wireless Controllers NOC Support

Senior Network/Security Engineer

RB Global / IAA

Jul 2021 - Feb 2024 (2 years 7 months)

Supported and designed network and security connectivity, including site-to-site VPNs, routing, and policy implementations across AWS and Azure. Helped integrate SD-WAN and deploy cloud networking components using infrastructure-as-code and automation.

Site To Site VPNs Security Policies SD WAN Velo 3800 Hub AWS Azure Front Door Terraform Azure NSGs SSL TLS And Crypto Profiles VNet Peering DNS Zone Configuration True Client IP SNAT ARIN IP Address Management ServiceNow Change Automation Solarwinds

Network and Telecom Manager

8500 Roadrunner Transportation Systems

Aug 2018 - May 2020 (1 year 9 months)

Managed network and telecom infrastructure including MPLS-to-SD-WAN migrations, carrier diversity redundancy, routing, and datacenter/business continuity support. Oversaw team management, vendor/contract management, monitoring, and security/firewall implementations.

SD WAN MPLS Circuit Redundancy Carrier Diversity VoIP CUBE Elements Business Continuity IPAM Cisco Solarwinds Certificate Management DMVPN

Support Coordinator

Access Media 3

Dec 2009 - Aug 2018 (8 years 8 months)

Coordinated support activities for telecom and IP television services, including frontline issue resolution and interdepartmental delegation. Contributed to documentation, agent development, and support quality across tier operations.

Ticketing Documentation Support Coordination Agent Development

Network Operations Center Manager

Access Media 3

Dec 2009 - Aug 2018 (8 years 8 months)

Managed training and operations for a Tier II support organization within a telecom/network operations environment. Oversaw infrastructure management and node monitoring, frontline support, and issue escalation processes.

Solarwinds

Tier II Manager

Access Media 3

Dec 2009 - Aug 2018 (8 years 8 months)

Provided Tier II support and troubleshooting for telecommunications services across multiple regions and field operations. Supported network platforms spanning DOCSIS/CMTS, DSL/VDSL, LAN/WAN, VoIP, and wireless overlays.

VoIP (Cisco ATA Adtrans)Meraki Wireless Controllers RADIUS DHCP TFTP Satellite TV Support

Systems Support Specialist

Access Media 3

Dec 2009 - Aug 2018 (8 years 8 months)

Supported telecommunications systems and services through provisioning, configuration, maintenance, and upgrades across multiple network technologies. Helped with implementations and training related to access and VoIP platforms.

Alcatel AMS ONT OLT Systems Tellabs BPON Systems VoIP

Assistant ISP Manager

MF3/DTV OnShore Networks

Jan 2008 - Jan 2009 (1 year)

Assisted in managing ISP operations, with responsibilities aligned to the broader internet infrastructure work described for the acquisition. (Additional duties referenced above in the provided experience.)

IT Consultant / Network Admin

Adnet Inc

Jan 2006 - Jan 2007 (1 year)

Provided 24/7 IT support to clients, including phone/email/ticket responses and remote troubleshooting. Conducted client site surveys, implemented network systems and wiring projects, and installed/configured/rebuilt servers and PCs.

Network Troubleshooting Network Systems Installation Cabling Wiring Projects remediation ISP Project Implementation Customer Training

Network Engineer, Live Web Supervisor

Faip North America

Jan 2005 - Jan 2006 (1 year)

Managed live web customer support workflows and handled real-time issues via web/email/telephone channels. Performed troubleshooting for customer-reported machine/network issues and supported help desk operations with Spanish translation for users and documentation.

Real Time Customer Issue Resolution Help Desk Network Troubleshooting Ticketing Support Spanish Translation

Education

Degrees, certifications, and relevant coursework

Aurora University

Bachelor of Science, Management Information Technology

2002 - 2006

Activities and societies: Presidential Scholarship; Resident Assistant; Campus Wide Policy Enforcer (inclusive community building); Mediation training for student conflicts; Amnesty International

Earned a double-major Bachelor of Science in Management Information Technology with Computer Science and Business Administration. Completed coursework over 2002–2006 with involvement in campus leadership roles.

Edwin G. Foreman High School

Activities and societies: Chicago Public Schools Honors Program (CPSS), National Honors Society, Key Club International Club, Mayor Daley Kidstart Program, Basketball, Baseball

Completed the Chicago Public Schools Honors Program and graduated in 2002. Earned recognition through honors and student leadership activities.