Looking for a job

Joel Williams

@joelwilliams

With a knack for troubleshooting & top-notch customer support, I can turn tech talk into crystal-clear ideas that get to the heart of the matter!

United States

Message

What I'm looking for

Network Engineer

With over 15 years of experience in telecommunications, spanning roles from cable infrastructure technician to data center technician to system administrator and network analyst, I’ve cultivated a profound understanding of network functionality.

Experience

Work history, roles, and key accomplishments

Network Support Analyst

CDK Global

Jan 2025 - Jan 2026 (1 year)

Supported networks for 15,000+ dealership locations across the US and Canada by configuring and troubleshooting SD-WAN, Meraki, Fortinet and Cisco systems, resolving client issues via Salesforce and improving customer satisfaction.

Cisco Meraki Fortinet Salesforce CRM DMS Cisco Cisco ASA Cisco Firepower Cisco Catalyst Cisco ACI Cisco AnyConnect Fortimanager FortiGate Basics

System Administrator

Expedia

Jun 2022 - Jan 2025 (2 years 7 months)

Installed, configured, and maintained servers, networks, and systems; managed user accounts and patches, monitored system health, and authored SOPs to ensure reliable platform operations.

Active Directory DNS Cisco UCS Cisco APIC System Administration Patch Management SOPs VMWare

Data Center Tech III

Fiserv

Mar 2019 - Jun 2022 (3 years 3 months)

Managed structured cabling and performed break/fix for network and server infrastructure, optimized data center performance, and supported large-scale upgrades with minimal service disruption.

Structured Cabling Fiber Optics Break Fix Data Center Operations WAN LAN Ticketing Systems Infrastructure Upgrades

Data Center Tech II

eBay

Mar 2017 - Mar 2019 (2 years)

Performed fiber and copper cross-connects, rack-and-stack, PDU and cable management installations, and circuit testing for varied carrier and Ethernet services while troubleshooting hardware and network issues.