Open to opportunities

Shahzaib User

@shahzaibuser1

Message

I improve customer support quality, onboarding, and e-commerce operations across global projects.

Pakistan

Message

What I'm looking for

I'm looking for opportunities where I can improve service quality, support customers across global projects, streamline operations, train teams, and resolve complex technical or e-commerce issues.

I've supported international fintech, SaaS, e-commerce, robotics, and short-term rental projects through Digitech Outsourcing Solutions and Alpha CX. I handle quality evaluations, client escalations, technical support, and operational improvements across email, chat, and calls.

At Digitech, I onboarded international projects, developed SOPs, trained teams, monitored performance metrics, and coordinated weekly client meetings to improve service quality. I also managed Shopify and TikTok Shop operations, including listings, inventory, fulfillment, refunds, chargebacks, PayPal disputes, supplier coordination, and Trustpilot feedback.

I've supported products and projects including GameTime Wallet, Pegasus Wallet, MyTime Wallet, Puppy Wireless, 360 Mind, Immudi, Virtue Map, MOVA, and HOVERAir. I bring a practical, solution-oriented approach to resolving complex customer issues and keeping teams aligned with client requirements.

Experience

Work history, roles, and key accomplishments

Current

QA Executive

Current

Digitech Outsourcing Solutions

Conducted daily quality evaluations across email, chat, and call-based support to ensure adherence to client requirements and SOPs. Led team sessions, training, and coaching to improve performance and maintain high standards of quality.

Quality Assurance Evaluation SOPs Training Coaching Client Communication Performance Monitoring Escalation Handling

Project Onboarding & Training

Digitech Outsourcing Solutions

Successfully onboarded multiple international projects, ensuring smooth transitions and team readiness. Developed and maintained SOPs, process documentation, and guidelines for operational efficiency.

Project Onboarding Training SOP Development Process documentation Performance Monitoring

Virtual Assistant

Digitech Outsourcing Solutions

Managed end-to-end Shopify and TikTok Shop operations, including product listing, inventory updates, and order fulfillment. Handled customer support, disputes, and reviews, and maintained performance reports.

Shopify TikTok Shop Product Listing Inventory Management Order Fulfilment Customer Support Dispute Management Trustpilot Social Media Management Google Sheets

Short-Term Rental (STR) Manager

Digitech Outsourcing Solutions

Managed bookings and guest communication for multiple international clients across various platforms including Hostaway, Guesty, Turno, Uplisting, and Quo. Handled the full guest lifecycle, resolved issues, and managed reviews and staff.

Short Term Rental Management Guest Communication Booking Management Hostaway Guesty Uplisting Airbnb Booking.Com VRBO Staff Scheduling Review Management

Technical Support Executive

Alpha CX

Provided remote technical support for robotics and drone products for Chinese-based companies, including MOVA and HOVERAir. Assisted with setup, troubleshooting, and product functionality, and handled customer claims.

Technical Support Robotics Drone Troubleshooting Claims Handling Remote Support

Customer Support Executive

Digitech Outsourcing Solutions

Provided end-to-end customer support across diverse domains including food delivery, e-commerce, dropshipping, private label, medical, and data entry projects. Managed all customer scenarios from order tracking to refunds and disputes, ensuring timely resolutions.

Customer Support Order Management Refunds Disputes Trustpilot Google Sheets Multichannel Support

Technical Support Executive

Digitech Outsourcing Solutions

Provided technical support for international clients in fintech and SaaS domains, including fintech projects such as GameTime Wallet, Pegasus Wallet, MyTime Wallet, and cellular coverage projects. Supported SaaS projects like 360 Mind, Immudi, and Virtue Map, assisting with software issues and account management.

Technical Support Fintech SaaS Troubleshooting Account Management Escalation Handling Zendesk Gorgias Help Scout Freshdesk DelightChat Brevo Gmail Asana Zoho Intercom Salesforce

B2B Sales Executive

IBSTEC

Worked on two Canadian B2B campaigns focusing on sales and lead generation. Reached out to Canadian businesses to promote POS solutions and managed client queries to ensure high conversion rates.

B2B Sales Lead Generation POS Client Communication Follow up Data Collection

Education

Degrees, certifications, and relevant coursework

Virtual University

Associate Degree, Computer Science

2022 - 2024

Pursued an Associate Degree in Computer Science, developing skills in problem-solving, analytical thinking, and logical reasoning through coursework and projects.