Syed Shafaat Hussain
@shafaatsyed
I resolve customer issues for AI SaaS, telecom, and e-commerce platforms.
PakistanWhat I'm looking for
I'm supporting UK and US clients at ThingTrax, helping food manufacturers use computer vision and IoT-driven production insights. I triage support tickets, troubleshoot reporting and configuration issues, train customers on portals and analytics dashboards, and coordinate with IoT, Development, and Vision/AI teams.
Previously, I managed Shopify store operations and customer experience end to end, covering product listings, inventory, orders, payments, returns, email, and chat support.
My background also includes business operations at Proton Labs, OSS/BSS enterprise systems at Huawei Telecom Integrated Solutions, and software testing at EWorx International. I bring 14+ years of technical support, client communication, testing, and operational coordination experience.
Experience
Work history, roles, and key accomplishments
Provides technical support for SaaS platforms, ERP integrations, and IoT solutions, focusing on customer onboarding and incident management.
Customer Support Specialist
ThingTrax
Feb 2025 - Present (1 year 6 months)
Attends daily stand-up meetings with key clients to understand operational challenges and ensure timely resolution of production-critical issues. Supports customer onboarding, training, and guidance on using the company portal and analytics dashboards.
E-commerce Operations & Customer Experience Specialist
Self Employed
Jan 2020 - Dec 2024 (4 years 11 months)
Managed end-to-end operations of Shopify-based online stores, including product listings, inventory updates, and order processing workflows. Handled customer support across email and chat, resolving inquiries related to orders, payments, returns, and product information.
Business Operations Executive
Proton Labs
Jan 2015 - Dec 2019 (4 years 11 months)
Managed day-to-day business and office operations to ensure smooth organizational functioning. Coordinated software recruitment activities, including candidate sourcing, screening, interview scheduling, and onboarding.
Managed business operations, likely involving process optimization and coordination.
MEA OSS/BSS Engineer
Huawei Telecom Integrated Solutions
Jan 2012 - Dec 2015 (3 years 11 months)
Analysed client requirements and supported telecom enterprise systems implementation. Performed system testing, documentation, and user acceptance support.
Tested OSS/BSS systems for telecom solutions, ensuring quality and reliability.
SQA Engineer
EWorx International
Jan 2010 - Dec 2012 (2 years 11 months)
Conducted application testing and prepared test documentation for enterprise software solutions.
Performed software quality assurance and quality control testing.
Education
Degrees, certifications, and relevant coursework
GC University Lahore
Bachelor of Science, Computer Science
2006 - 2010
Bachelor of Science in Computer Science from GC University Lahore from 2006 to 2010.
GC University Lahore
Bachelor of Science (BS), Computer Science
2006 - 2010
Government College University, Lahore
Bachelor of Science, Computer Science
Grade: CGPA: 3.16
Bachelor of Science in Computer Science (Hons) degree from Government College University, Lahore, completed in 2010.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
Skills
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