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Shahzad Zafar

@shahzadzafar

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Customer Service Agent with Premier BPO, handling US-based calls and converting Final Expense Insurance leads.

Malaysia

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What I'm looking for

I'm seeking a Customer Service / Call Center role where I can use my communication, sales, and problem-solving skills to deliver an excellent customer experience and achieve business targets.

At Premier BPO, I handled inbound and outbound calls for US-based campaigns, including Final Expense Insurance sales and lead conversion. I successfully transferred and closed sales calls.

I responded to customer inquiries with accurate solutions and escalated complex issues to the relevant departments. I also worked to meet targets while maintaining customer satisfaction.

As a Call Center Agent on a US-based monitoring campaign, I responded to calls involving monitoring and alert systems, kept call records and reports, and followed communication and escalation protocols.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Monitoring Campaign

Managed inbound calls related to monitoring and alert systems, responding quickly to customer situations and emergencies. Maintained accurate call records and followed strict communication and escalation protocols.

Inbound Calls Monitoring Systems Emergency Response Call Recording Communication Protocols Escalation Handling

Customer Service & Sales Agent

Premier BPO

Handled inbound and outbound calls for US-based campaigns, focusing on Final Expense Insurance sales and lead conversions. Escalated complex issues and maintained high performance in targets and customer satisfaction.