cherry Bernardez

I’m a results-driven professional with over six years of experience in customer service, risk operations, sales, trust and safety, and hospitality support. I’m recognized for resolving complex customer issues, investigating account risks, maintaining quality standards, and delivering exceptional service in fast-paced multinational environments.

I take pride in being a strong communicator with excellent English proficiency and the adaptability to support global customers. I focus on problem-solving and timely resolution, whether I’m working through email, chat, or voice support channels.

In my recent roles, I’ve delivered high-quality customer support while meeting KPIs and quality metrics, and I’ve reviewed accounts for fraud and policy risks with accurate documentation. I’ve also provided remote sales support, built customer relationships, and exceeded service expectations.

Beyond support work, I’ve managed client relationships to support business growth and completed structured training, including 800-hour OJT at Richmonde Hotel Iloilo and Ground Handling Training at Clark International Airport. I bring cross-functional collaboration and quality assurance habits that help teams run smoothly and customers feel heard.