Shahrezad B
@shahrezadb
I improve business processes, automate workflows, and turn operational data into measurable productivity gains.
United StatesWhat I'm looking for
I've improved operations at Autodesk by auditing processes, redesigning workflows, and automating manual work to increase productivity by 25% and reduce processing time by 40%.
I built and maintained 15+ real-time KPI dashboards and reports, helping teams make data-driven decisions. I also delivered process and technology training to 650+ employees and improved compliance rates by 20% across departments.
Previously, I managed 50+ enterprise customer accounts at Autodesk, increasing retention by 15%, product adoption by 20%, and annual expansion revenue by $500K. At Wagner Equipment, I used self-taught Python, SQL, Excel, and Access to cut data-entry time by 50% and improve technician productivity by 33%.
As co-founder and Content & Operations Manager at ilmfinity, I've led developers, designers, and marketers in launching two mobile apps with more than 1M downloads. I manage player support, publishing, engagement, and performance tracking for EvoCreo while growing user acquisition and revenue through data-driven marketing.
Experience
Work history, roles, and key accomplishments
Co-founder/Content & Operations Manager
ilmfinity LLC
Jan 2015 - Present (11 years 8 months)
Led cross-functional teams to launch two mobile apps with 1M+ downloads. Directed community engagement and player support for EvoCreo, maintaining a 4-star Google Play rating.
Conducted process audits and developed recommendations that increased productivity by 25%. Developed 15+ real-time dashboards and led automation initiatives that cut manual processing time by 40%.
Managed a portfolio of 50+ enterprise clients, improving retention by 15% and increasing product adoption by 20%. Identified upsell opportunities contributing to a $500K revenue increase.
Contract Administrator
Wagner Equipment
Apr 2019 - May 2020 (1 year 1 month)
Increased operational efficiency by using software to upload technician reports, boosting productivity by 33%. Automated processes with Python, SQL, Excel, and Access, cutting data entry time by 50%.
Education
Degrees, certifications, and relevant coursework
Quantic School of Business and Technology
Master of Business Administration, Business Administration
Pursued a Master of Business Administration at Quantic School of Business and Technology, completing in August 2023.
University of Colorado Denver
Bachelor of Arts, Psychology
Earned a Bachelor of Arts in Psychology from the University of Colorado Denver in May 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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