I'm managing customer and product support operations for Flower Station UK across multiple e-commerce platforms, resolving order queries, platform concerns, and customer issues.
I've monitored platform performance and feedback to uncover recurring product issues, coordinate fixes with internal teams, and reduce repeat support inquiries. I manage customer communications through Klaviyo and Brevo and maintain CRM records, ticket tracking, escalations, and resolution timelines in Salesforce.
I developed an internal multi-location inventory control system that automated reporting and reduced order errors and related support tickets. I also built a Shopify-integrated event reminder platform for automated notifications, email alerts, and promotional discounts.
I'm comfortable connecting support, data, and operations through reporting, process documentation, team coordination, and website issue analysis using SEMrush and platform data.
