Open to opportunities

Kushal Medhi

@kushalmedhi

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Experienced customer support specialist with a focus on client satisfaction.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a reliable and energetic customer service professional with nearly eight years of experience in resolving customer complaints and promoting conflict resolution. My expertise lies in managing email tickets and creating customized email templates for effective client communication. I pride myself on being a quick learner, sharing my knowledge with both new and existing clients to enhance performance and results.

During my tenure at Amazon Development Center, I successfully managed over 80 seller accounts, ensuring quality service and increasing the seller base by more than 25% in 2020. My previous roles at Vector E-commerce and Firstsource Solutions further honed my skills in customer support, where I consistently achieved high satisfaction ratings and effectively managed a high volume of customer interactions.

Experience

Work history, roles, and key accomplishments

Seller Partner Support Specialist

Amazon Development Center

Jul 2018 - Nov 2022 (4 years 4 months)

Managed and approved over 80 Seller accounts in Amazon Seller Central, ensuring quality service. Responded to seller inquiries via phone, email, and social media, contributing to a 25% increase in the seller base in 2020.

Customer Relationship Management Email Communication Conflict Resolution Quality Problem Solving Team Collaboration

Volunteer Educator

ChandanShamala Library

Apr 2020 - Apr 2021 (11 months)

Educated the community about Covid-19 guidelines and assisted in downloading vaccination certificates, contributing to public health awareness during the pandemic.

Community Education Communication Skills Guideline Education

Sr. Assistant Customer Support

Vector E-commerce Private Limited

Aug 2016 - Dec 2017 (1 year 4 months)

Enhanced customer support capabilities, achieving over 90% satisfaction rating. Managed approximately 100 inbound calls daily and collaborated with the team to resolve customer complaints effectively.

Customer Support Inbound Team Collaboration Customer Satisfaction Communication Skills Problem Solving

Customer Service Associate

Firstsource Solutions Limited

May 2013 - Aug 2015 (2 years 3 months)

Provided customer support via email, managing over 32 emails and tickets daily. Assisted customers with troubleshooting queries, ensuring efficient service through strong communication.