Shaharizade Pruitt
@shaharizadepruitt
Experienced Desk Property Claims Adjuster with a focus on customer service.
United StatesWhat I'm looking for
With over 25 years of customer service experience and 13 years in the insurance industry, I am a results-driven Desk Property Claims Adjuster. My expertise lies in property claims evaluation, customer advocacy, and policy interpretation across various platforms. I excel in conducting remote investigations and resolving complex issues while delivering high-quality service in fast-paced, compliance-driven environments.
Currently, I work at State Farm Insurance as a Desk Claims Adjuster on the Fire Team, where I handle claims related to various property losses. My role involves interpreting policy language, conducting virtual inspections, and utilizing tools like Xactimate and EagleView to estimate damages. I pride myself on maintaining thorough documentation and delivering exceptional customer service while managing complex inquiries.
Throughout my career, I have represented high-profile clients as an Independent Customer Service Contractor and have held various roles at Liberty Mutual Insurance, where I exceeded sales goals and supported departmental innovation. My commitment to customer engagement and operational excellence drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Desk Claims Adjuster
State Farm Insurance
May 2024 - Present (1 year 4 months)
Handles daily claims related to various property losses, including wind/hail, fire/lightning, water, theft, and personal articles. Interprets policy language, endorsements, and state regulations to assess coverage eligibility and conducts investigations using virtual inspections, interviews, and third-party verifications.
Independent Customer Service Contractor
LiveOps
Nov 2020 - May 2024 (3 years 6 months)
Represented high-profile clients such as Nordstrom, Piedmont Natural Gas, and Intuit TurboTax, providing responsive, problem-solving support in a virtual environment. Managed CRM systems and order processing platforms, including Citrix and DOS, operating as a self-employed contractor with flexible hours and consistent performance.
Various Roles
Liberty Mutual Insurance
Exceeded sales goals through empathetic communication and thorough product knowledge, guiding clients through policy options, underwriting requirements, and state regulations. Retained clients through strong rapport-building and accurate policy clarification, while also supporting departmental innovation and pilot programs to improve customer engagement.
Education
Degrees, certifications, and relevant coursework
Lindenwood University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration. This program provided a comprehensive understanding of business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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