Shag H
@shagh
I resolve customer issues across retail, restaurant, and legal-service environments.
United StatesWhat I'm looking for
I’ve handled escalated customer concerns at TJ Maxx and kept fast-paced restaurant operations running smoothly at Jon's Pier of Pickwick, turning issues into positive outcomes.
In my current work with Smith, Tyra, Haggard & Simpson LLC, I maintain confidential client files, process intake documentation, and coordinate time-sensitive requests across offices. I bring experience supervising 20+ associates, navigating multiple systems, documenting accurately, and communicating clearly with clients, attorneys, court staff, and customers.
Experience
Work history, roles, and key accomplishments
File Clerk & Courier
Smith, Tyra, Haggard & Simpson LLC
Jan 2011 - Present (15 years 7 months)
Maintained confidential client files and processed intake documentation with strict attention to accuracy and privacy. Communicated professionally with clients, attorneys, and court staff, managing time-sensitive requests across multiple offices.
Store Manager / Assistant Manager
TJ Maxx
Mar 2010 - Nov 2021 (11 years 8 months)
Personally handled escalated customer concerns daily, turning frustrated customers into resolved, positive outcomes. Supervised a team of 20+ associates in a high-volume environment, coaching staff on customer service standards and managing reporting, scheduling, and performance documentation.
Restaurant Manager
Jon's Pier of Pickwick
May 1994 - Dec 2010 (16 years 7 months)
Resolved customer issues in real time while keeping a fast-paced operation running smoothly. Trained staff on customer service protocols, compliance procedures, and documentation standards.
Education
Degrees, certifications, and relevant coursework
Wallace State Community College
Associate of Science, Paralegal Studies
Earned an Associate of Science in Paralegal Studies.
University of Alabama
Completed undergraduate coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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