SHAFAU SUMAILA
@shafausumaila
I support customers remotely through clear, empathetic chat and CRM communication.
GhanaWhat I'm looking for
I supported customers and prospective clients at HealSend Inc., responding to questions about products and services with clear, respectful communication.
I used GoHighLevel (GHL) to manage leads, customer information, and interactions while keeping records accurate and up to date. I handled multiple customer conversations independently in a remote environment without sacrificing professionalism or attention to detail.
My clinical and community health training strengthened how I communicate complex health and nutrition information to diverse audiences. I bring patience, active listening, problem-solving, and strong digital communication to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Care & Sales Representative
HealSend Inc.
Jan 2024 - Dec 2025 (1 year 11 months)
Communicated with customers and prospective clients professionally, responded to inquiries, and used GoHighLevel CRM to manage leads and maintain accurate records. Managed multiple interactions and adapted quickly to remote work.
Education
Degrees, certifications, and relevant coursework
College of Health, Yamfo
BSc, Community Health Nutrition
Pursuing a BSc in Community Health Nutrition, currently at Level 300 with expected graduation in 2028.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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