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Shadow User

@shadowuser

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Dedicated administrative professional with strong customer service skills.

United States

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What I'm looking for

I seek a role that values customer service and offers growth opportunities.

I am an experienced administrative assistant with a proven track record in customer service and office management. Over the past several years, I have honed my skills in communication, organization, and multitasking while working in various roles, including my recent position at Custom Protein Products. Here, I efficiently managed client communications, prepared invoices, and organized files, ensuring smooth office operations.

Prior to this, I served as a Customer Service Representative at Bank of America, where I resolved customer issues and processed payments while maintaining a high level of customer satisfaction. My ability to adapt quickly and learn new systems has been key to my success in high-pressure environments. I am passionate about providing excellent service and fostering positive relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Custom Protein Products

Dec 2021 - Mar 2025 (3 years 3 months)

Managed administrative tasks, including answering calls, preparing invoices, and organizing files. Conducted research and prepared presentations, demonstrating strong time management and multitasking abilities.

Administrative Support Invoicing File Management Research Presentation Time Management Customer Service Inventory Control Microsoft Office

Customer Service Representative

Bank Of America-Card Services

Oct 2017 - Nov 2021 (4 years 1 month)

Resolved customer issues regarding payments, statements, and fraud claims while adhering to company protocols. Initiated product changes to optimize card benefits and managed high call volumes efficiently.

Customer Service Payment Processing Customer Retention Call Center Operations Microsoft Word Microsoft Excel Nexus

Customer Service Associate

Rite Aid

Mar 2015 - Sep 2017 (2 years 6 months)

Managed inventory control and up-sold store-branded products, ensuring high-quality service. Collaborated with management to create detailed plans for efficient service in high-demand situations.

Customer Service Inventory Control Sales Product Promotion Team Collaboration Training Development Merchandising Organizational Skills

Barista

Starbucks

Jun 2013 - Dec 2014 (1 year 6 months)

Provided personalized customer experiences by customizing orders and promoting seasonal products to increase profit. Assisted in training new hires and demonstrated leadership in various situations.

Customer Service Sales Training Leadership Time Management Product Promotion Coffee Preparation

Education

Degrees, certifications, and relevant coursework

Flushing High School

High School Diploma, General Studies/Criminal Justice

Completed high school education, providing a foundational academic background. Additionally, pursued some college coursework in Criminal Justice, gaining initial insights into the legal system and related fields.

Queensborough Community College

Some College, Criminal Justice

Undertook college-level studies in Criminal Justice, focusing on foundational concepts within the field. This coursework provided an introduction to the principles and practices of the criminal justice system.