Shadeja Stewart
@shadejastewart
I improve guest experiences through hospitality operations, client communication, and executive support.
United StatesWhat I'm looking for
At Vacation Your Way, LLC, I resolved sensitive customer concerns, developed communication strategies that increased engagement, and collaborated with leadership to improve operations and customer experience.
I've supported fast-paced hospitality and tourism environments through executive calendar management, travel coordination, confidential recordkeeping, and client relations. At iROCKER, I managed high-volume customer inquiries, fiscal requests, warranty claims, account disputes, and service-trend reporting.
With a Master of Science in Hospitality & Tourism Management and a background in communication studies, I bring mediation, conflict resolution, public speaking, and service excellence to guest experience leadership.
Experience
Work history, roles, and key accomplishments
Senior Communications Director
Vacation Your Way, LLC
Oct 2022 - Feb 2026 (3 years 4 months)
Resolved sensitive customer concerns through thoughtful communication and client engagement. Developed written communication strategies that increased engagement and strengthened organizational reputation.
Education
Degrees, certifications, and relevant coursework
Rosen College of Hospitality Management
Master of Science, Hospitality and Tourism Management
Pursued a Master of Science in Hospitality and Tourism Management, focusing on advanced operational and guest experience strategies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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