Open to opportunities

BRITNEY WILSON

@britneywilson

Assistant Event Manager with 13+ years hospitality experience, focused on service excellence and proactive problem-solving.

United States

Message

What I'm looking for

I’m looking to support event and hospitality teams where my proactive problem-solving, service-first mindset, and multi-brand experience help deliver smooth guest experiences and strong event outcomes—while I grow into greater leadership inside the company.

I’m an Assistant Event Manager with 13+ years of hospitality experience. I bring an innovative, self-motivated work ethic, and I’m focused on contributing to team goals while advancing my own long-term growth within the company.

I’m effective in handling workplace challenges by anticipating, preventing, identifying, and solving problems as necessary. I stay poised under pressure and keep my composure & objectivity when teams need fast, reliable support.

At Site Search LLC, I’ve held multiple hospitality roles over time, including Customer Service Agent, Director of Staff Development, Customer Service Manager, and Assistant Event Manager. I handle phone and video communication, support teams with a block of rooms for registered events, assist with multi-brand RFP workflows, and help track “stay to play” teams.

Earlier in my career, I led front desk operations and guest service as Front Desk Manager/General Manager, and I implemented marketing strategies that resulted in 12% growth of the customer base. I also built call-center strengths as a Technical Support Representative by meeting service levels, improving customer outcomes through clear communication, and supporting training and quality assurance for new employees.

Experience

Work history, roles, and key accomplishments

Current

Assistant Event Manager

Current

Site Search LLC

Jul 2019 - Present (7 years)

Held multiple roles at Site Search LLC, including Customer Service Agent, Director of Staff Development, Customer Service Manager, and Assistant Event Manager. Manage event-related communications and support for multi-brand hotels, including RFP processing and coordinating room blocks for registered events.

Phone Communication Video Conferencing Customer Service Event Planning Event Management Time Management Problem Solving Microsoft Office RFP Coordination Multi Hotel Brand Experience Stay To Play Tracking Event Coordination RFP

Customer Service Representative

Holiday Inn Express

Mar 2019 - Jul 2019 (4 months)

Processed guest payments for room and food & beverage charges, and handled guest check-in by greeting, registering guests, and issuing room keys. Monitored the appearance and performance of front desk staff.

Customer Service Payment Processing Front Desk Operations Room Key Issuance Front Desk Supervision

Technical Support Representative

Concentrix

Dec 2015 - Mar 2019 (3 years 3 months)

Provided customer support by meeting call center guidelines related to service levels, handle time, and productivity. Delivered accurate information, followed quality assurance policies, and supported the development of new employees.

Customer Support Policy Compliance Quality Assurance Technical Support Call Handling Productivity Call Center Training

Front Desk Manager/General Manager

Holiday Inn Express & Suites

Jun 2012 - Mar 2015 (2 years 9 months)

Managed front desk operations by processing guest payments, greeting and registering guests, and issuing room keys while monitoring front desk staff performance. Implemented marketing strategies that resulted in 12% growth of the customer base and handled departmental document distribution and filing.

Payment Processing Front Desk Operations Marketing Strategy Staff Supervision Document Management Compliance Organization

Night Auditor/ MOD/ Sales Manager

Staybridge Suites

Apr 2006 - Aug 2008 (2 years 4 months)

Handled guest payments, greeted and registered guests, and issued room keys as part of night shift front desk operations. Monitored the appearance and performance of the front desk staff.

Payment Processing Room Key Issuance Front Desk Operations Sales Management Night Audit