ShaBrittney Whitlow
@shabrittneywhitlow
I verify insurance benefits, process claims, and support accurate patient access and reimbursement.
United StatesWhat I'm looking for
At R1 RCM, I verify insurance coverage, process claims, manage patient records, and help resolve billing errors and denials. I use EMR systems and Epic while protecting patient information under HIPAA requirements.
Previously at CVS Health, I completed benefit verifications for prescriptions, supported prior authorizations, and explained coverage, copays, deductibles, and out-of-pocket responsibilities to patients.
I bring experience across medical billing, ICD-10, CPT, HCPCS, customer service, data entry, and patient support. I also hold a Certified Professional Coder credential.
Experience
Work history, roles, and key accomplishments
Maintained confidentiality of patient information in accordance with HIPAA regulations and managed electronic health record systems efficiently. Supported billing department by verifying insurance coverage details and processing insurance claims for timely reimbursement.
Benefits Verification Specialist
CVS Health
Sep 2017 - Dec 2023 (6 years 3 months)
Conducted thorough benefit verifications for patients, ensuring accurate and up-to-date insurance coverage information. Collaborated with healthcare providers to obtain necessary documentation and resolve discrepancies in insurance information.
Customer Service Representative
Convergent
Aug 2016 - Apr 2018 (1 year 8 months)
Assisted customers with billing and account inquiries in an inbound call center environment.
Customer Service Representative
Duke Energy
Apr 2016 - Mar 2017 (11 months)
Assisted customers with account management, paying bills, and making adjustments as needed.
Production Mig Welder
Ajin USA
Jan 2014 - Jul 2016 (2 years 6 months)
Ensured safety, maintained PPH, welded all CO2 points, and ensured proper penetration and weld bead quality.
Answered calls and assisted customers with online accounts and other needs in a Verizon Wireless call center.
Education
Degrees, certifications, and relevant coursework
Southern Union State Community College
GED, General Education
Earned a GED from Southern Union State Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring ShaBrittney?
You can contact ShaBrittney and 90k+ other talented remote workers on Himalayas.
Message ShaBrittneyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
