SAShabih Ahmed
@shabihahmed
Administrator and customer-support professional with technical and quality-assurance experience.
PakistanWhat I'm looking for
I am an organized administrator and customer-support professional with hands-on experience in inspections, audits, documentation management, and sales operations. I contributed to workflow improvements at SUPARCO, managed customer and billing tasks using FreshBooks, and currently handle customer queries and administrative duties for Ibex (Walmart Voice).
I also develop technical solutions, having led the design and implementation of a Python application with a user-friendly GUI for the PakSAT-MM1 project, and I am enhancing my development skills through MERN-stack training. I seek roles where I can combine administrative rigor, customer service excellence, and technical problem-solving to streamline operations and improve outcomes.
Experience
Work history, roles, and key accomplishments
Customer Support
Ibex
Jan 2025 - Present (11 months)
Handle customer queries for Walmart Voice with professionalism and efficiency, maintain accurate records, and assist with scheduling, documentation, and issue resolution.
Sales Agent
Spectrum & Vivint
Dec 2024 - Dec 2025 (1 year)
Performed outbound and inbound sales operations and managed customer billing using FreshBooks to streamline customer accounts and improve collection accuracy.
Sub Engineer
SUPARCO
Dec 2019 - Dec 2024 (5 years)
Conducted inspections, audits, and compliance checks while managing documentation and filing systems; prepared reports and supported project coordination to improve workflows.
Education
Degrees, certifications, and relevant coursework
VPVirtual University of Pakistan
Bachelor of Science, Computer Science
2025 -
Enrolled in a Bachelor in Computer Science program at Virtual University of Pakistan, focusing on core CS subjects and web development.
SUPARCO Institute of Technical Training
Diploma of Associate Engineering, Engineering Technology
2019 - 2019
Completed a Diploma of Associate Engineering (DAE) program with technical training relevant to engineering support roles.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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