Moiz Irfan

Provided Tier 1 technical support including troubleshooting connectivity issues, assisting customers with system navigation, and resolving technical queries through ticketing tools with high accuracy and timely response.

Handled inbound customer queries with professionalism and empathy. Provided accurate order and payment information, maintained CRM records, and consistently achieved 95% satisfaction through effective communication.

Managed multiple customer accounts for an energy campaign. Resolved service-related issues, coordinated installation of new connections, and improved customer experience through professionalism and timely responses.

Managed and updated employee records and HR databases to ensure accuracy and compliance. Assisted in recruitment drives, including interview scheduling and candidate correspondence, and organized orientation and training sessions.

Bachelor's degree in International Relations from the University of Management and Technology, Lahore.

Professional English Language and IT certifications from the University of Spoken English & Computer Sciences, Peshawar.

Introduction to IoT certification from Cisco.

Freelancing and Logo Designing certificates from the University of Spoken English & Computer Sciences, Peshawar.