Shabana Samuel

I’m results-driven and customer-focused, with over 7 years of experience across banking, customer service, and client handling. I’m known for clear communication, active listening, and using feedback to improve service quality.

In my most recent role as an Appointment Setter, I contact potential clients, schedule appointments, qualify leads, and support sales pipeline growth through consistent follow-ups and relationship building. Earlier, I served as a Voice of Customer Officer, where I collected and analyzed customer feedback, identified service gaps, and reported insights to management to enhance customer satisfaction.

I’ve also built strong complaint-resolution and quality habits, investigating and resolving issues efficiently while ensuring compliance with SLAs and regulatory standards. Across phone banking, quality assurance, tele sales, front desk operations, and credentialing, I handle calls and administrative tasks confidently, monitor service quality, and help strengthen training and process improvements.