deepmala oogur
@deepmalaoogur
I manage back-office operations, customer support, data entry, and administrative workflows with 10 years of experience.
MauritiusWhat I'm looking for
I've supported back-office operations, customer service, data entry, and administrative work for 10 years, bringing strong communication, organization, and problem-solving skills.
At Accenture Ltd, I worked as a Digital Management New Associate, solving routine problems through established guidelines, managing deliverables, and supporting overall team workload.
At Apollo Blake Solutions Ltd, I handled customer complaints, followed up on resolutions, maintained customer records, processed accounts, filed documents, and followed communication procedures.
At SMS Pariaz Ltd, I managed data entry, daily sales inventory, rosters and attendance, phone and email enquiries, multiple projects, and confidential information.
Experience
Work history, roles, and key accomplishments
Solved routine problems and supported team deliverables. Acted as an individual contributor with a focused scope of work.
Back Office Customer Representative
Apollo Blake Solutions Ltd
Mar 2021 - Aug 2021 (5 months)
Handled customer complaints and provided solutions within time limits. Maintained records of customer interactions and processed accounts.
Back Office / Tele Agent / Admin Support
SMS Pariaz Ltd
Apr 2014 - Mar 2021 (6 years 11 months)
Performed data entry, administrative tasks, and managed daily sales inventory. Handled phone calls, emails, and confidential information.
Education
Degrees, certifications, and relevant coursework
KADOSH TRAINING SERVICES LTD
Diploma in IATA Foundation in Travel and Tourism, Travel and Tourism
2020 - 2021
Completed a Diploma in IATA Foundation in Travel and Tourism, covering customer service, travel planning, and Global Distribution Systems.
Royal College Curepipe
IC3, Computer Applications
2014 - 2014
Completed IC3 certification covering Excel, Word, and PowerPoint, with training in formatting, typing, and word processing.
Medco College Clairfonds
School Certificate, General Studies
2011 - 2012
Earned a School Certificate from Medco College Clairfonds.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
Skills
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