Looking for a job

Shaahid Rahman

@shaahidrahman

Message

Accomplished Digital Program Manager with extensive Salesforce & IT Service Management expertise.

China

Message

What I'm looking for

Working with IT services companies has given me immense experience in Software/Digital development, implementation & services, experience working at different levels and dealing with stakeholders at multiple levels within organizations.

I am looking for roles that enable me to make changes that have a higher impact on customers and services.

I am an accomplished Functional Digital Program Manager with over 19 years of experience in Technology Consulting, Implementation, User Training, and Application Management Services.

My career has been dedicated to engaging with partners and stakeholders to identify high-priority needs, conduct gap analyses, and create functional architecture and design for Salesforce implementations.

I have a proven track record of achieving over 95% customer satisfaction by implementing best practices and improving processes.

Throughout my career, I have successfully led multi-country Salesforce implementations for global corporations, particularly in the pharmaceutical and retail industries.

My leadership has resulted in significant improvements in service delivery, including a 60% reduction in service request ticket counts and a 90% decrease in open incidents.

I am passionate about mentoring and building high-performing teams, having trained over 50 Salesforce Certified professionals in my current role.

Constantly updating my skillset, I am currently learning about evolving technologies such as AI and Mobile Development on Salesforce Trailhead.

I thrive in dynamic environments and am committed to developing products and processes that enhance revenue, market share, and customer satisfaction for organizations.

Experience

Work history, roles, and key accomplishments

Current

Technology Lead

Current

Infosys Technologies (China) Ltd

Jul 2015 - Present (10 years 1 month)

Program Manager for JPAC Implementation for the Salesforce Ecosystem of a global Pharma giant

Program Manager Leading the APAC delivery of AMS for Salesforce of Pharma giant

Program Manager Leading the global AMS delivery order and fin apps for retailer in the hospitality industry

Consulting Manager for a Auto Company

Functional Prod Manager developing tools for Salesforce AppExchange

Salesforce Veeva Program Management AMS Delivery Team Leadership Practice Development Product Management Project Management ITIL Process Management ITIL Problem And Change Management Process Improvement Process Optimization Process Automation

Project Manager, IB

Frensworkz Software Technology

Apr 2014 - Jul 2015 (1 year 3 months)

• Delivered 3 Enterprise Level Salesforce instance implementations, for over 100+ Users each, in 15 months, for MNC customers in Southeast Asia.
• Won two long-term service deals worth over $2M.
• Implemented IT Service Management processes and best practices for Salesforce ecosystem.

Project Management Business Analysis Requirements Gathering Gap Analysis Salesforce CRM Service Delivery Service Management Presales Solution Architect

Senior Consultant

Cognizant Technology Solutions

Feb 2009 - Mar 2014 (5 years 1 month)

Salesforce Functional Architect for a Pharma giant September 2013 – March 2015

Delivery Manager for a Global Media Conglomerate April 2011 – August 2013

Technical Product Manager for the APAC branch of the biggest Pharma market research company February 2009 – March 2011

System Design Configuration Deployment User Training

Programmer Analyst

Cognizant Technology Solutions

Jan 2006 - Feb 2009 (3 years 1 month)

• Technical SME for the biggest Pharma market research company
• Technical support as a developer for a US Healthcare company
• Developed a Decision Support System based. Lead the multi-country rollout in Europe.
• Developed multiple VB.NET based products for Data Processing
• Developed the claims processing system based on .NET and BizTalk Server 2004

SSAS .NET Technical Support

Education

Degrees, certifications, and relevant coursework

SIT, Tumkur (under VTU, Belgaum)

Master of Computer Application, Computer Application

Completed a Master's degree in Computer Application at SIT, Tumkur, under VTU, Belgaum. Focused on advanced computer science concepts and their applications.

Makhanlal Chaturvedi University

Bachelor of Computer Application, Computer Application

Obtained a Bachelor's degree in Computer Application from Makhanlal Chaturvedi University. Gained foundational knowledge in computer applications and related fields.