Shaahid Rahman

I am an accomplished Functional Digital Program Manager with over 19 years of experience in Technology Consulting, Implementation, User Training, and Application Management Services.

My career has been dedicated to engaging with partners and stakeholders to identify high-priority needs, conduct gap analyses, and create functional architecture and design for Salesforce implementations.

I have a proven track record of achieving over 95% customer satisfaction by implementing best practices and improving processes.

Throughout my career, I have successfully led multi-country Salesforce implementations for global corporations, particularly in the pharmaceutical and retail industries.

My leadership has resulted in significant improvements in service delivery, including a 60% reduction in service request ticket counts and a 90% decrease in open incidents.

I am passionate about mentoring and building high-performing teams, having trained over 50 Salesforce Certified professionals in my current role.

Constantly updating my skillset, I am currently learning about evolving technologies such as AI and Mobile Development on Salesforce Trailhead.

I thrive in dynamic environments and am committed to developing products and processes that enhance revenue, market share, and customer satisfaction for organizations.