At RELX (LexisNexis), I manage project and PMO activities for the Insurance Business Unit, including support transitions, resource allocation, hiring coordination, and finance reporting.
I established incident escalation, ticket handling, deployment, RACI, SLA, and recovery processes for the support phase while coordinating with partners, customer support, and technical teams.
Across Tech Mahindra and Bonuspoint Information Technology, I led Scrum, Kanban, and Waterfall delivery for global clients, coordinating backlogs, capacity, milestones, scope changes, reporting, migrations, and business-as-usual transitions.
My earlier quality assurance and test management work includes building test strategies, managing distributed testing teams, supporting major migrations, and aligning software delivery with business requirements.
