Open to opportunities

SETIA RAHMA

@setiarahma

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Experienced accounting graduate with a focus on customer service.

Indonesia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated accounting graduate with over six years of professional experience in customer service and retail industries. My expertise lies in sales data analysis, inventory management, financial reporting, and optimizing customer service. I possess effective communication skills, multitasking abilities, and can work both independently and collaboratively.

Throughout my career, I have supported operations, prepared reports, and established effective communication with clients and stakeholders. I am committed to personal development through continuous training and certifications, demonstrating a high level of dedication and integrity to deliver optimal results.

Experience

Work history, roles, and key accomplishments

Beauty Advisor

PT. NRI Global Mandiri

Jun 2018 - Nov 2024 (6 years 5 months)

Consistently achieved monthly and annual sales targets, demonstrating strong sales acumen. Supported store operations during supervisor absences and compiled weekly/monthly reports for sales evaluation and strategy.

Customer Service Sales Inventory Management Sales Reporting Retail Operations Problem Solving Communication Skills

Telemarketing

PT. Duta Amanah Insani

Nov 2017 - May 2018 (6 months)

Conducted research and profiling of potential credit card customers. Contacted prospective clients via telephone to offer products and services, ensuring clear and tailored product explanations.

Telemarketing Customer Profiling Needs Identification Customer Satisfaction Sales

Beauty Advisor

PT. Mustika Ratu TBK

Sep 2016 - Dec 2016 (3 months)

Provided professional and friendly skincare consultations, focusing on customer satisfaction and appropriate product recommendations. Conducted routine stock opname and ensured inventory accuracy.

Skincare Consultations Skincare Consultation Customer Satisfaction Inventory Management Manual Transactions Sales Reporting Product Knowledge Retail Sales Communication Skills Stock Control

Education

Degrees, certifications, and relevant coursework

IBI Kesatuan Bogor

Bachelor of Accounting, Accounting

2021 - 2025

Grade: 3.41 /4.00

Graduated with a Bachelor of Accounting degree, achieving a GPA of 3.41 out of 4.00. Developed strong skills in sales data analysis, inventory management, financial reporting, and customer service optimization.