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Gita El Nissi Simarmata

@gitaelnissisimarmata

Customer service representative with beauty consulting experience, resolving skincare complaints and helping retain customer loyalty.

Indonesia

Message

What I'm looking for

I’m ready to undergo training, master service SOPs, and manage customer communication through chat, email, WhatsApp, and marketplace channels to maximize customer retention.

As a Beauty Consultant at Skincare & Cosmetics Store, I welcomed customers, listened to their skincare concerns, and provided personalized product recommendations. I explained product benefits and safe usage, and resolved complaints with patient, tactical communication to help maintain brand loyalty.

With Gerakan Pramuka Gugus Depan 0165–0166, I coordinated event workflows and helped manage communication challenges while preparing the Scout Camping Event at Buperta Cibubur. I’m ready to undergo training, learn service SOPs, and support customers across chat, email, WhatsApp, and marketplace channels.

Experience

Work history, roles, and key accomplishments

Beauty Consultant

Skincare & Cosmetics Store

Jun 2025 - Aug 2026 (1 year 2 months)

Provided personalized skincare consultations and educated consumers on product benefits and usage. Resolved complaints with empathy to maintain brand loyalty and achieve customer retention goals.

Customer Service Complaint Resolution Interpersonal Communication Product Education Active Listening Conflict Management Microsoft Office Google Workspace Live Chat E Commerce Operations

Volunteer

Social Community Event

Oct 2025 - Nov 2025 (1 month)

Managed the general information desk and welcomed attendees. Collaborated with the committee to ensure smooth event logistics.

Customer Service Event Logistics Communication Skills

Core Committee / Dewan Ambalan

Gerakan Pramuka Gugus Depan 0165–0166

Nov 2022 - May 2025 (2 years 6 months)

Coordinated event workflows and delegated tasks for scout events. Managed communication bottlenecks and mediated misunderstandings among members during event preparation.

Event Coordination Teamwork Problem Solving Public Speaking Communication Skills