Sete Apps Software House

Provided professional customer service in hospitality environments. Assisted guests through in-person and telephone communication, managed reservations, check-in, and check-out procedures, and maintained guest records.

Provided professional customer service in hospitality environments. Assisted guests through in-person and telephone communication, managed reservations, check-in, and check-out procedures, and maintained guest records.

Developed and maintained websites. Provided customer support and documented technical requests, organized system documentation and technical workflows, and created website layouts and digital materials.

Provided professional customer service in hospitality environments. Assisted guests through in-person and telephone communication, managed reservations, check-in, and check-out procedures, and maintained guest records.

Organized administrative files and documents. Provided customer service and public assistance, and supported daily administrative operations.

Assisted customers and handled sales negotiations. Prepared quotations and commercial proposals, managed orders and followed up on deliveries, and provided product information and technical guidance.

Assisted customers and handled sales negotiations. Prepared quotations and commercial proposals, managed orders and followed up on deliveries, and provided product information and technical guidance.

Developed and maintained websites. Provided customer support and documented technical requests, organized system documentation and technical workflows, and created website layouts and digital materials.

Managed schedules, appointments, and calendars. Provided customer service and administrative support, organized documents and internal business processes, and assisted management with operational and administrative activities.

Managed and maintained internet network infrastructure. Provided technical support and assistance to users, organized technical information and network records, and supported administrative activities within the technology department.

Developed and maintained websites. Provided customer support and documented technical requests, organized system documentation and technical workflows, and created website layouts and digital materials.

Completed high school education at Colégio São Geraldo in Paraíso do Tocantins, Brazil.

Completed a residential electrical installation course at SENAI in Brazil.

Completed computer assembly and maintenance training at SENAI in Salvador, Brazil.

Earned the CIW v5 Web Site Master Designer certification from Dorset College in Dublin, Ireland.

Earned the CIW v5 Foundation Certification from the CIW Certification Department in London, United Kingdom.

Earned the ECDL (European Computer Driving Licence) from IT Learning Center in London, United Kingdom.