Vitoria F

I’m an organized and communicative professional with experience in in-person and digital customer service, administrative support, and digital tools. I focus on problem-solving while keeping operations structured through reliable records, spreadsheets, and clear communication.

At Smart Fit, I worked as a Receptionist / Sales Assistant, handling direct service at the front desk and resolving requests. I also supported membership plan negotiations and goal tracking, while managing entry flow, registration control, and team administrative support using Microsoft 365 (Word and Excel).

As a Web Designer / Web Technical Support freelancer, I delivered tasks 100% remotely, coordinating with clients through email and messaging platforms while managing multiple demands autonomously. I configured and migrated institutional emails and created WordPress/WooCommerce pages, and later collaborated with a development team at Agência Boz—setting up domains and email accounts on hosting servers, preparing email marketing campaigns, and supporting client-ready execution.

I also bring a team-oriented mindset from my volunteer work as a Communication & HR Assistant at Ecomp (UFPR), where I created social media and institutional content and supported people management through interviews and monitoring spreadsheets. Along with my Systems Analysis and Development education, I continue building design and technical foundations through courses in Figma/UX/UI, HTML & CSS, Design Thinking, and ongoing data analysis.