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Juliano Gustavo

@julianogustavo

Technical communicator and admin assistant skilled in customer support.

Brazil
Message

What I'm looking for

I seek a customer-focused role where I can combine technical support and administrative skills, work collaboratively, and continue developing my troubleshooting and communication abilities.

I am a technical communicator and administrative professional with hands-on experience supporting customers and colleagues at a regional internet provider. I have handled phone and written customer support, opened and tracked repair tickets, aided coworkers with technical details, and provided front-desk and administrative services.

I have also worked remotely as a communications assistant for small companies with English as the primary language, and I am proficient with Microsoft Office tools. I focus on clear communication, prompt problem resolution, and collaborative support to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

AL

Technical Communicator

Athena Telecomunicação Ltda

Feb 2024 - Feb 2025 (1 year)

Provided technical support for a small ISP, resolving customer connectivity issues, opening repair tickets for routers and fiber network faults, and assisting coworkers on technical matters to maintain service continuity.

AL

Administrative Office Assistant

Athena Telecomunicação Ltda

Oct 2023 - Feb 2024 (4 months)

Managed front-desk and customer service for a small ISP, handling multi-channel customer inquiries, phone support, and maintaining ticket records and related information to support operations.

Education

Degrees, certifications, and relevant coursework

Juliano hasn't added their education

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Tech stack

Software and tools used professionally

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Juliano Gustavo - Technical Communicator - Athena Telecomunicação Ltda | Himalayas