Juliano Gustavo

I am a technical communicator and administrative professional with hands-on experience supporting customers and colleagues at a regional internet provider. I have handled phone and written customer support, opened and tracked repair tickets, aided coworkers with technical details, and provided front-desk and administrative services.

I have also worked remotely as a communications assistant for small companies with English as the primary language, and I am proficient with Microsoft Office tools. I focus on clear communication, prompt problem resolution, and collaborative support to improve customer experience and operational efficiency.