Sergio Martinez
@sergiomartinez1
Customer service and sales professional with supervisory experience, focused on inbound calls, coaching, and consistent results.
United StatesWhat I'm looking for
I’m a customer service and sales professional who thrives in fast-paced, goal-driven environments. I’ve managed client portfolios and supported monthly sales growth by introducing customers to products and pricing, while maintaining strong service standards through inbound calls.
I bring 3 years of supervisory experience across customer service and sales roles, including hotel reservation sales, AT&T cellphone services support, and performance coaching to improve conversion and call quality. I’ve also worked in receiver/supply chain and retail operations—organizing inventory, completing reports, coordinating with vendors, and handling daily financial closures to keep teams and product flow running smoothly.
Experience
Work history, roles, and key accomplishments
Receiver/Supply Chain
Shriners Hospitals for Children
Jan 2023 - Present (3 years 7 months)
Received and delivered products from the hospital storeroom to departments and offices, ensuring items were complete, undamaged, and recorded with required signatures.
Customer Service Representative/Supervisor
CVS
Jan 2022 - Jan 2023 (1 year)
Provided customer service in-store and supported stocking/organization, then supervised vendor coordination, daily financial closures, and receiving store products with the team.
Sales Agent/Supervisor
Focus El Salvador
Jan 2019 - Jan 2020 (1 year)
Held sales and supervisor responsibilities on a hotel reservation account, leading a team with reporting and coaching to improve agent performance (conversion and call quality).
Sales Agent
Teleperformance
Jan 2018 - Jan 2019 (1 year)
Worked on an AT&T cellphone services account providing sales and customer care for U.S. customers.
Sales Agent
Focus El Salvador
Jan 2016 - Jan 2018 (2 years)
Worked inbound hotel reservation calls for the Travel Pass account, competing on hotel rates from third-party reservation companies and supporting customer reservations.
Customer/Sales Representative
La Bodega del Cafe
Jan 2015 - Jan 2016 (1 year)
Managed a client portfolio and handled monthly coffee sales, adding new customers by introducing coffee types and pricing based on customer needs and tastes.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, High School
Earned a High School Diploma. Details such as school name, location, and dates were not provided.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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