Sergio Martinez
@sergiomartinez
IT Infrastructure & Digital Transformation director delivering high-availability operations and automation.
MexicoWhat I'm looking for
I’m an IT Infrastructure & Digital Transformation director with 12+ years leading critical infrastructure—from servers and LAN/WAN networks to VLAN environments—at national scale. I’ve built and led teams of 25+ to deliver reliable operations, including 95–100% schedule compliance across large rollouts.
In my current role as CEO & Founder of MBP IT Solutions, I designed and developed the MBP Nexus operational automation suite (MBP Desk, MBP Control, MBP Talent). I’ve achieved 99% infrastructure availability through multi-site server deployments and structured cabling execution.
Previously, I coordinated IT support and infrastructure for OXXO operations, maintaining 95%+ SLA compliance while managing 100–300 tickets per month. I was selected directly by OXXO corporate IT to support a seamless provider transition with zero service interruptions, and I created KPI dashboards that became official reporting standards.
I specialize in turning complex field operations into predictable performance through high-availability design, preventive diagnostic protocols, and Lean/PDCA continuous improvement. My combination of infrastructure leadership and software development helps me reduce recurring incidents, accelerate resolution, and strengthen operational continuity with automation.
Experience
Work history, roles, and key accomplishments
CEO & Founder
MBP IT Solutions
Jun 2025 - Present (1 year)
Designed and developed the MBP Nexus operational automation suite (MBP Desk, MBP Control, MBP Talent) and delivered 99% infrastructure availability via multi-site server and structured cabling deployments. Created a layered diagnostic methodology to reduce recurring incidents and accelerate issue resolution.
IT Support Coordinator
Grupo Sigma Gulf Division
May 2024 - May 2025 (1 year)
Maintained 95%+ SLA compliance by managing 100–300 tickets per month for OXXO operations while ensuring a seamless provider transition with zero service interruptions. Built KPI dashboards for response time, resolution, and recurrence and supported adoption as official reporting standards.
Infrastructure Project Lead
Getic S.A. de C.V.
May 2020 - Apr 2024 (3 years 11 months)
Led infrastructure modernization for 1,800+ OXXO stores in the Bajío region, coordinating teams of 25+ to achieve 95–100% schedule compliance. Implemented preventive diagnostic protocols to minimize downtime in 24/7 operational environments.
Senior IT Infrastructure Tech
Coppel
Mar 2021 - Jun 2022 (1 year 3 months)
Supported LAN/WAN networks, servers, workstations, and peripherals in high-volume retail environments. Resolved critical field incidents to prevent downtime that directly impacted business operations and sales.
Applied ISO and IPC quality standards in high-precision electronics manufacturing using Lean Manufacturing, PDCA, waste reduction, and process standardization. Performed operational audits to support continuous improvement efforts.
Operations & Test Technician
Flextronics / Nortel Networks
Jan 2005 - Jan 2008 (3 years)
Performed diagnostics and testing of Nortel servers and telecommunications infrastructure while working in high-precision SMT manufacturing environments. Supported troubleshooting activities to ensure reliable network and server operation.
Education
Degrees, certifications, and relevant coursework
University of Guadalajara
Bachelor's Degree, Computer Systems Engineering
2008 - 2012
Earned a Bachelor's degree in Computer Systems Engineering at the University of Guadalajara from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
Interested in hiring Sergio?
You can contact Sergio and 90k+ other talented remote workers on Himalayas.
Message SergioFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
