Hugo Lopez Araiza

Scaled a global database support organization from 0 to 46 professionals (3 managers), enabling 24/7 enterprise support coverage.
Architected a multi-layer leadership structure, improving scalability, decision-making velocity, and regional alignment.
Established a high-performance, customer-centric culture, sustaining 4.5–4.6/5.0 CSAT across global enterprise clients.
Implemented a KPI-driven oper

• Led IT cost optimization and telecom transformation initiatives for enterprise clients, reducing service spend and improving operational efficiency across complex environments.
• Redesigned and renegotiated telecom contracts and vendor strategies, delivering measurable cost savings by 30% to 50% and improved service performance.
• Advised organizations on ITIL, Lean, and Agile (Scrum) operati

Led a global cloud operations team (35+ engineers) across Mexico, USA, and Malaysia, delivering 24/7 support under a DevOps and Agile operating model
Owned Incident, Problem, and Release Management, ensuring SLA compliance across all critical KPIs in complex enterprise environments
Designed and executed ITSM-based support strategies, improving service reliability, operational efficiency, and custo

Collaborate with Site Leadership Council to obtain requirements and define communication guidelines
Create the platform for internal site communication, including email, intranet site
Define and publish the process for site communication requests coming from employees, establish timelines and method for engagement.
Coordinate a team of communication experts to launch ongoing campaigns, create, edi

Built a cloud automation engineering organization from 0 to 30+ and led software engineering and DevOps teams delivering cloud automation solutions for IaaS platforms. Served as product owner and Scrum leader for 3-week sprint cycles, implemented an integrated DevOps operating model across a unified SDLC, and reduced virtual infrastructure provisioning time by 50% while managing release execution

Built cloud automation engineering organization from 0 to 30+ across Development and DevOps
• Led software engineering and DevOps teams delivering cloud automation solutions for IaaS
platforms
• Operated as Product Owner and Scrum Leader, managing 3-week sprint cycles with defined scope,
quality, and delivery metrics
• Established early DevOps operating model integrating Development and Operations

Led application and infrastructure support services across multiple business units, ensuring reliability and performance of critical enterprise systems
Drove implementation of Lean methodologies, improving operational efficiency, reducing waste, and accelerating service delivery
Designed and executed engineering skilling and training programs, strengthening team capabilities and readiness for evol

Manage the budget for all Site sponsored sport activities.
Create a committee for Site sponsored sport activities, define list of activities to promote, assign a coordinator for each one.
Coordinate bi-weekly meetings with the Sports committee, obtain updates, needs and plan for future events. Assign budget for each according to the yearly financial plan.

Manage a team of engineers to provide deep IT support
Define goals and implement metrics to monitor operational performance
Improve service level with the implementation of proactive monitoring on business processes (BPM) on critical process areas
Define and implement a User Satisfaction Survey process
Implement Interactive user chat consulting across the applications supported by the team
Lead an

Coordinate a team of developers throughout the SDLC to create a decision making Data Warehouse
Manage Demand and Improvements funnel
Develop new functionalities and prepare the platform for upcoming integration with other data providers
Perform as DBA for a Supply Chain data warehouse
Coordinate integration of Supply Chain partners using SCITS standards
SME for ETL and BI issues coming from the S

•Provide IT support to business users on the Warehouse, Materials Management, Manufacturing, Procurement and logistics area
•Manage the Y2K readiness of all applications in the Materials Management suite, developing new interfaces where an upgrade was not possible
•Provide off hours on call support for automated interfaces

Develop applications in the following platforms: Business Basic, Visual Basic, Visual Fox, C++
Design and execute UAT for quality assurance
Define development best practices for the team