Jair Garcia

Manage a ~$590K USD portfolio of concurrent enterprise engagements, owning architecture decisions, delivery roadmaps and risk calls for financial-services clients. Own a ~$265K USD AWS Landing Zone design using Control Tower, Organizations, IAM and guardrails; delivered an Amazon Connect modernization across a 23-week, 3,454-hour build.

Led operational triage and backlog reduction across engineering teams, cutting outstanding requests by 35% through risk-based prioritization. Designed intake workflows and tooling with SLAs and KPIs built into delivery, giving leaders clearer demand and execution signals.

Owned the architecture and cloud platform behind CI/CD, ingress and feature-management services built for multi-region growth, with security and disaster-recovery baked in. Set 6–12 month technical roadmaps tied to outcomes; drove Terraform policy guardrails, release governance and hardened ingress patterns, staying hands-on in design reviews.

Directed support and SRE operations for high-volume financial-services and payments platforms serving Tier-1 banks with 16M+ monthly transactions. Deployed security and compliance baselines plus observability across distributed AWS infrastructure, owning incident response and service reviews.

Built and scaled a global engineering organization to 60 professionals across 4 global regions, supporting mission-critical data-center engineering and platform services. Established DevOps, IaC automation and incident-response playbooks that removed toil and improved delivery velocity.

Responsible for network architecture, monitoring, and ISO 27001 compliance.

Worked on PRINCE2, business intelligence, and process integration.

Developed automated reporting and logistics KPIs.

Worked on CCNA, CRM development, and workflow automation.

Executive MBA program completed from 2019 to 2021.

Postgraduate studies in Process Engineering from 2015 to 2018.

Bachelor of Science in Computer Systems from 2011 to 2015.