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Alexis Lendechy

@alexislendechy

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Experienced Customer Success Manager driving retention and operational excellence.

Mexico

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What I'm looking for

I seek a role where I can drive customer retention and growth, lead cross-functional initiatives, and improve processes in a collaborative, data-driven environment.

I am a Customer Success professional with 8+ years of experience in dispute resolution, client support, and partner management across global, fast-paced environments.

I have led teams of specialists, owned enterprise account portfolios, and driven measurable improvements in partner engagement and sales efficiency through strategic relationship management and data-driven insights.

My strengths include conflict resolution, cross-functional collaboration, IT service management, and delivering executive-level reporting and success plans that align client goals with outcomes.

I am committed to enhancing customer experience, reducing risk through proactive health monitoring, and continuously improving processes to increase retention and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Hewlett Packard Enterprise

Oct 2024 - Present (1 year)

Owned a portfolio of global enterprise accounts driving adoption and retention; led executive business reviews and success planning to align client goals with measurable outcomes.

Customer Success Account Management Executive Business Review Cross Functional Collaboration SaaS Platforms Stakeholder Management ITSM

Worldwide Partner Support

Hewlett Packard Enterprise

Mar 2022 - Oct 2024 (2 years 7 months)

Led a team of 10 specialists to improve partner engagement by 25% and sales efficiency by 15%; provided global support and streamlined partner support workflows via ServiceNow and related platforms.

Team Leadership Partner Support ServiceNow TechDirect Okta Process Improvement KPI Tracking

Customer Care Expert

Hewlett Packard Enterprise

Feb 2021 - Mar 2022 (1 year 1 month)

Served as primary contact for key global partners managing end-to-end order processes and preparing executive-level performance reports to maintain high service standards.

Order Management Reporting SLA Management CRM Customer Satisfaction

Disputes Resolution Team Lead

Hewlett Packard Enterprise

Mar 2019 - Feb 2021 (1 year 11 months)

Led and coached a team of 5 specialists, monitored KPIs and streamlined workflows to improve dispute resolution accuracy and team productivity.

Team Leadership Dispute Resolution KPI Analysis Process Optimization Coaching Escalation Management Reporting

Dispute Resolution Specialist

Hewlett Packard Enterprise

Oct 2017 - Mar 2019 (1 year 5 months)

Processed and validated financial transactions in SAP and resolved customer disputes by investigating claims and recommending preventive actions to improve satisfaction.

SAP Root Cause Analysis Cross Functional Collaboration & Compliance

Customer Service Representative

Teleperformance

Jan 2017 - Oct 2017 (9 months)

Provided multi-channel customer support, verified and updated customer information, and promoted products and services to enhance customer satisfaction.

Customer Support Phone Support Email Support Live Chat Data Verification