Open to opportunities

Corine Robert

@corinerobert

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Multilingual customer-focused Team Manager

Mexico

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What I'm looking for

Seeking a challenging role that leverages my expertise in customer success, team management, and project management to drive business growth and success.

As a results-oriented thought leader, I leverage my expertise in customer service, personal growth programs, management development, analytical research, brand awareness, and project management to drive business success. With a background in launching successful businesses, designing online course programs, and supervising retail sales teams, I excel at building high-performance teams and facilitating professional development.

With a strong passion for building high-performance teams and facilitating professional development, I am dedicated to reinforcing short and long-term business strategies. My expertise spans customer service, project management, continuous brand perception, process improvement, business operations management, collaboration, team management, coaching, and training.

As a multilingual and entrepreneurial Team Manager, I am equipped to navigate complex business environments and drive results-oriented solutions. With a keen eye for budget management, policy development, and resource allocation, I am committed to delivering exceptional results and driving business growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Team Manager

Current

Online Moderation, Inc.

Jun 2020 - Present (5 years)

As a Customer Success Team Manager, I lead social media moderation and customer success initiatives, focusing on brand sentiment analysis and crisis management. I utilize various social media tools to address customer inquiries and provide insights to management for process improvements.

Social Media Management Customer Service Brand Management Crisis Management Analytics Team Leadership Project Management Communication Conflict Resolution Reputation Management

Course Design, Coach & Project Manager

Transformation Theory Course

Apr 2014 - Jun 2020 (6 years 2 months)

I researched and designed online courses for personal development, managing projects from conception to execution. I facilitated tutoring sessions and collaborated with a network of professionals to enhance e-learning experiences.

Project Management E Learning Tutoring Experience Video Editing Business Planning Collaboration Communication Coaching Research

Retail Store Owner & Team Manager

The Lip Lounge

Jul 2014 - Jun 2017 (2 years 11 months)

As the owner and manager, I oversaw store operations, mentored staff, and managed budgets. I implemented visual merchandising strategies and upselling tactics to enhance customer satisfaction and drive sales.

Budget Management Customer Service Team Leadership Sales Strategy Inventory Management Staff Training Upselling Brand Awareness

Store & Team Manager

8th and Main

Apr 2013 - Mar 2014 (11 months)

I managed daily operations, recruited and trained staff, and improved customer retention through effective mentoring and accountability-driven practices. I significantly increased positive online reviews and staff retention.