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@corinerobert
Multilingual customer-focused Team Manager
As a results-oriented thought leader, I leverage my expertise in customer service, personal growth programs, management development, analytical research, brand awareness, and project management to drive business success. With a background in launching successful businesses, designing online course programs, and supervising retail sales teams, I excel at building high-performance teams and facilitating professional development.
With a strong passion for building high-performance teams and facilitating professional development, I am dedicated to reinforcing short and long-term business strategies. My expertise spans customer service, project management, continuous brand perception, process improvement, business operations management, collaboration, team management, coaching, and training.
As a multilingual and entrepreneurial Team Manager, I am equipped to navigate complex business environments and drive results-oriented solutions. With a keen eye for budget management, policy development, and resource allocation, I am committed to delivering exceptional results and driving business growth.
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Work history, roles, and key accomplishments
Online Moderation, Inc.
Jun 2020 - Present (5 years 5 months)
As a Customer Success Team Manager, I lead social media moderation and customer success initiatives, focusing on brand sentiment analysis and crisis management. I utilize various social media tools to address customer inquiries and provide insights to management for process improvements.
Transformation Theory Course
Apr 2014 - Jun 2020 (6 years 2 months)
I researched and designed online courses for personal development, managing projects from conception to execution. I facilitated tutoring sessions and collaborated with a network of professionals to enhance e-learning experiences.
The Lip Lounge
Jul 2014 - Jun 2017 (2 years 11 months)
As the owner and manager, I oversaw store operations, mentored staff, and managed budgets. I implemented visual merchandising strategies and upselling tactics to enhance customer satisfaction and drive sales.
8th and Main
Apr 2013 - Mar 2014 (11 months)
I managed daily operations, recruited and trained staff, and improved customer retention through effective mentoring and accountability-driven practices. I significantly increased positive online reviews and staff retention.
Degrees, certifications, and relevant coursework
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